We have been friends, coworkers and have worked for several different retail and wholesale drapery manufactures for years.
We understand window treatments are expensive, and to avoid costly mistake we believe it would be beneficial to hire for a modest fee ($40/30 minutes) one of our experts in design work and installation. You can read the bios of Regina and Chip and add their Professional knowledge to your cart. The $40 fee is credited with a $150 order.
We offer club membership benefits for Designers
Bronze Membership – $7,500 annual spend = Free regular ground shipping on orders over $200, does not apply to over-sized items
Silver Membership – $10,000 annual spend = 5% Discount on all orders
Gold Membership – $15,000 annual spend = 10% Discount on all orders
Club membership benefits subject to changes.
We charge a flat $15 per order for Fedex ground shipping. Shipping anything between 96″-108″ will require an oversize surcharge. You can avoid the surcharge by splicing two rods together. If you leave instructions during checkout, we will cut all rods to your exact measurement at no additional cost. Shipping >108″ will require a special freight semi truck quote.
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. All your personal information, including your credit card number, is encrypted by SSL. When accessing a secure server, the first characters of the site address will change from “http” to “https”.
Given the majority of our products are custom ordered, we cannot accept returns on those products. We do accept returns on products that are standard, unopened, and returned within 30 days (20% restocking fee). Please email us your order # and the items you wish to return. If your order arrives damaged, we will replace the damaged items at no cost to you. Please, just make sure to let us know about shipping damage within 48 hours.
We except all major credit cards. Paypal is our credit card processor and accepts all major credit cards, VISA, MasterCard, American Express, Discover and Paypal.
Most orders we try to ship out same day on Kirsch drapery hardware, pillows, hardware parts, and custom drapery track. We try to answer all customer support emails for special quotes within 24-48 hours. Drapery and track installation hardware (screws, bolts, expansion tension, anchors, ect) are not provided as there are many wall, ceiling and weight applications for proper installation.
