Return Policy

We want you to be happy with your order. Please contact us at info@curtainrodclub.com or 847-386-7778 before sending anything back, so we can confirm the item is eligible and give you return instructions.

Stock items

Unused, uninstalled items in their original packaging may be returned within 30 days of delivery. Returns are subject to a 20% restocking fee. Original shipping charges are not refunded, and return shipping is the customer’s responsibility. We recommend UPS or FedEx with tracking.

Exchanges

To exchange for a different size or finish, return the original item under the terms above. We ship the replacement once the return arrives. The restocking fee and new shipping charges apply.

Custom and made-to-order items

Custom and made-to-order items are non-returnable. This includes track and rods cut to length, custom-configured track systems, special-order or made-to-order hardware (for example Orion), and custom draperies. Please double-check your measurements and finish before ordering. We’re happy to review your specifications with you first.

Damaged, defective, or incorrect items

If an item arrives damaged or defective, or we sent the wrong item, contact us within 7 days of delivery with photos. We will replace or refund it at no cost to you, including shipping.

Out-of-stock items

If something you ordered becomes unavailable, we will contact you and give you the choice of a full refund, a partial refund, or waiting for restock.

Refunds

Approved refunds are issued to your original payment method, less any applicable restocking fee, within 5–7 business days of our receiving the return.